An Awesome August for Meals Plus Support Staff

The Back to School season is always a busy one for Meals Plus, but the quality of our customers’ technical support service did not change. Statistics are tracked to ensure the best customer experience possible and with the release of August’s statistics, we found that even though the number of calls more than doubled versus the previous month, the standard of service remained high.

• The average time to answer was 01:55, 21 seconds shorter than last August!
• The percentage of calls handled increased 3.5% from last August
• The average talk time was down 35 seconds from last year and within our 10 minute goal range

And the results of our post-call survey reflected that our technicians are not only helpful, but friendly.

Thank you to all of our Meals Plus Support Team for their hard work and providing the best customer support in K-12 cafeteria management software!