Meals Plus Customer Support Scores Nearly Perfect in 2013

2013 was another successful year for Meals Plus customers across the country and for the Meals Plus Technical Support Team! And in addition to our bi-annual customer satisfaction surveys, we randomly survey Meals Plus customers after they call into our help desk. Below are that survey’s results for 2013 on a scale of 1-5, with 5 being ‘very satisfied’.

How would you rate:

  • The courtesy of the analyst? 5
  • The technical skills/knowledge of the analyst? 4.9
  • The timeliness of the service provided? 4.9
  • The quality of the service provided? 4.9
  • The overall service experience? 4.9

In addition to these near perfect numbers, Meals Plus’ average time to answer calls last year was 92 seconds, and first call resolution was just above 93%. Meals Plus customers appreciate that if they ever have an issue, they are just a phone call away from speaking with an actual person that is committed to solving your issue quickly.  And if you have a pleasant call with one of these five star courtesy rated staff members, you can put the face to the name right here!Local_management_for_k-12_cafeterias