The Meals Plus Help Desk’s 2014 Report Card is In!

Meals Plus continues to provide top-notch customer service – fast!

The Meals Plus Help Desk is excited to report another successful year with our 2014 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2014 was again under 120 seconds. That’s right – even including July and August numbers when call volume increases six-fold, Meals Plus customer calls in 2014 were answered in less than two minutes on average! And first-call resolution topped 90% again, coming in at just over 93% for the third straight year.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.95
  • The technical skills/knowledge of the Technical Account Specialist: 4.92
  • The timeliness of the service provided: 4.90
  • The quality of the service provided: 4.92
  • The overall service experience: 4.92

To learn more about our award-winning help desk, visit our website!

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