Meals Plus Help Desk Quality Strong, Even During ‘Back to School’ Season

Each year, the Meals Plus Help Desk sees a spike in customer support calls during the ‘Back to School’ months and this year was no different. In fact, there were on average more calls this September than in years past. But that didn’t mean the quality of customer support diminished. According to the latest statistics and customer satisfaction survey results, Meals Plus customers are as satisfied as ever with the Meals Plus Help Desk!

In September 2013, the average time it took for a Technical Account Specialist to answer a phone call was only 2 minutes and nineteen seconds and the average talking time was only a little over 10 minutes. And with a very strong first call resolution percentage of 94.1%, that means more than 9 times out of 10, the customers question was satisfactorily answered on the first call.

On a scale of 1-5 (5 being ‘Very Satisfied’), randomly chosen Meals Plus customers that filled out a post-call survey rated their experience with the following:

• The courtesy of the analyst? 5
• The technical skills/knowledge of the analyst? 4.9
• The timeliness of the service provided? 4.7
• The quality of the service provided? 5
• The overall service experience? 4.9

Congratulations, Meals Plus Help Desk, on another positive ‘Back to School’ experience!