Meet the Meals Plus Support Team – Karen

Get to know the Meals Plus Team! Joining us in March of 2013, Karen is the newest member of the Meals Plus Help Desk. She is originally from Venezuela and is fluent in both English and Spanish. She has spent the past three years working for one of the major U.S. mobile carriers where she provided award-winning technical support, customer services and training.

The Dish: How long have you been at Meals Plus?
Karen: I joined the Meals Plus Team in March of 2013.

TD: What duties and responsibilities does your position entail?
K: I help troubleshoot customer’s issues to find a solution to their concerns while ensuring customer satisfaction on every interaction. When necessary for product implementation and customer training, I will travel to customer’s sites.

TD: What aspects of your position do you enjoy the most?
K: I enjoy the daily interaction with clients and the ability to help them by finding solutions to their technical issues.

TD: What do you enjoy doing in your free time?
K: I love cooking. I enjoy playing beach volleyball, and I like going to the park to go rollerblading. Traveling is probably my favorite thing to do!

TD: What was your favorite lunch when you were in school?
K: Shredded beef, white rice and black beans, with fried sweet plantains, which is a traditional Venezuelan lunch.

Click here to meet the rest of the Meals Plus Support Team!