Meals Plus Help Desk Statistics: February 2017
Customer satisfaction surveys are randomly generated after service calls, and the results are carefully analyzed to ensure the best customer experience possible.
Here are just some of the highlights from our February 2017 Customer Satisfaction Survey Results:
- The average time to answer a support call was only 29 seconds.
- Even with an increased number of customers and 20% more calls handled than February 2016, the level of satisfaction didn’t diminish.
- The average talk time was less than 11 minutes. So customers received the answers they needed quickly!
Thank you to the Meals Plus Support Team for their hard work in helping over 400 school districts keep their lunchlines moving!