Meals Plus Help Desk Statistics: March 2017

Did you know that Meals Plus generates random surveys after technical support calls? And we carefully analyse the results to ensure our customers have the best experience possible.

Here are just some of the highlights from our March 2017 Customer Satisfaction Survey Results:

  • The average time to answer a support call was only 8 seconds.
  • The average talk time was less than 10 minutes. A full minute shorter than last month!
  • And a new member of our Help Desk Team, Nolin, completed a HDI certification class and is now a certified HDI Customer Service Representative. Congratulations, Nolin!

Thank you to the Meals Plus Support Team for their hard work in helping over 400 school districts keep their lunchlines moving!