The Meals Plus Help Desk’s 2015 Report Card is In!

Meals Plus continues to provide top-notch customer service – fast!

free_nutritional_analysis_softwareThe Meals Plus Help Desk is excited to report another successful year with our 2015 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2015 was only 41 seconds. That’s right – even including July and August numbers, when call volume increases six-fold, Meals Plus customer calls in 2015 were answered in less than a minute on average! And first-call resolution topped 90% again, coming in at just over 91.9% for the third straight year.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.95
  • The technical skills/knowledge of the Technical Account
    Specialist: 4.91
  • The timeliness of the service provided: 4.94
  • The quality of the service provided: 4.93
  • The overall service experience: 4.93

To learn more about our award-winning help desk, visit our “About Us” page!

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