Positive Technical Support Experience with Alvord Unified School District (CA)

We recently asked Meals Plus customer, Ramon Torres, Bilingual Clerk Typist/Secretary at Alvord Unified School District in Riverside, California about his technical support experience with our Meals Plus Technical Account Specialist, Tony. Ramon was designating a different task to each of his two computer screens – point of sale on one, and student eligibility on the other.  He knew the Meals Plus system was capable of having multiple modules running on the same screen at once, so he made the call to our help desk to find out how.  Ramon described the call with Tony as follows: “Positive IT was an excellent experience. Tony determined after running several diagnostic checks that it was a video card hardware acceleration setting issue and was able to resolve it remotely.”

Tony quickly diagnosed the problem, and used remote assistance program, GoToAssist, to take control of Ramon’s computer and not only fix the problem, but give Ramon a ‘how-to’ in the process.  Now Mr. Torres is able to open multiple Meals Plus modules on the same screen, greatly assisting him in cross referencing information.  As a final comment, Ramon added, “It was a great experience; I thanked Tony for making my day, and I am now able to get my work done without jumping from one workstation to the next. Thank you again and keep up the good work!”

It is stellar diagnostic work such as this, that allows Meals Plus Technical Support to maintain our 98% positive feedback rating.* View more Meals Plus customer support statistics here.  

*Based on September 2013 post-call survey results.